Aspire in Focus: Winter 2023 Newsletter

Welcome to Aspire's quarterly newsletter! It's been a busy few months so there's lots to catch up on.

You may have seen an email from us last week regarding our Aspire Maturity Assessment and the opportunity to sign up for the last remaining slots for this year. If you missed it you can find out more here.

In his latest blog, Kaspar Roos provides his insight on the latest updates to the Aspire Leaderboard. He looks at new entrants, scoring movements and some changes to come.

We're busy wrapping up a ground-breaking study on the future of AI in customer communications. If you're a software or services provider looking for in-depth insight on the opportunities, challenges, and benefits of leveraging AI in your business, or if you're an enterprise professional in CCM/CXM interested in learning how you could leverage AI in your business, make sure you register your interest to receive more information.

Also, don't miss Kaspar's recent two-part blog series on generative AI for CCM-CXM - find out the three major areas where gen-AI is making an impact here, and discover the pointers buyers should consider when evaluating AI offerings here.

Next week, you can find us at Adare SEC's event, 'Small Steps to Transformational Change in Customer Experience'. Kaspar will be sharing how the enterprise CCM space is set to evolve and Amanda Beesley will be joining a hosted panel discussion covering the main theme. Kaspar will also be attending a CCM Hybrid meet-up for for OpenText Exstream and StreamServe customers and partners in Stockholm in the same week, where he'll be speaking on The future of CCM with AI. Next month you can also catch Kaspar at a Messagepoint webinar, on how to optimize customer communications for vulnerable populations and Limited English Proficiency with generative AI.

Click here, or the image below to read the newsletter in full, and if you're not already sign up to receive it, you can register here.