Posts by lisac

Leading Customer Communications Management (CCM) consulting firm, Aspire Customer Communications Services, has announced today the upcoming launch of a new Aspire Leaderboard, and is inviting providers of CCM and CXM software, solutions and/or services to register their interest to be included.

Today sees the launch of the updated 2021 Aspire CCM Leaderboard, featuring in-depth analysis and independent reviews of the key players in the CCM software vendor community.

Martin Pack promoted to UK Director for Aspire Tuesday 23rd June, 2020: Aspire has announced that Martin Pack has been promoted to UK Managing Director. Since joining Aspire’s senior analyst team at the beginning of 2019, Martin has provided trusted advice and intelligence to Aspire’s global customer-base. In this newly created role, Martin will now…

Aspire releases updated 2020 Aspire CCM Leaderboard Wednesday 6th May, 2020: Aspire has released the updated 2020 Aspire CCM Leaderboard to the market. Aspire’s independent, digital-first CCM vendor positioning tool is repeated every year to ensure that it reflects the nuanced evolution of the market. Alongside the latest vendor analysis, this year’s methodology has been…

Understanding the New Digital Reality: Aspire Announces New Research Project Tuesday 31st March, 2020: In the light of the global COVID-19 pandemic, it comes as no surprise that recent research points to a steep decline in global economic output. The U.S. Production & Manufacturing Index (PMI) has dropped to a record low, while data from…

Aspire opens U.S. office and appoints first U.S. Senior Analyst, Will Morgan Tuesday 20th November, 2019: Leading Customer Communications Management (CCM) consulting firm, Aspire Customer Communications Services, has announced today the opening of its U.S. office in Chicago. This milestone represents a significant step forward in Aspire’s long term strategy to strengthen its global position…

New Research from Aspire Maps Out the Future of Customer Communications Tuesday 29th October, 2019: Aspire recently published the results of a multi-client business survey that provides an in-depth examination of the seismic shifts currently reshuffling the customer communications landscape. The extensive report, entitled, “The State of CCM-to-CXM Transformation”, traces the epicenter of the market…

Updated 2019 Aspire CCM Leaderboard launched to the market Wednesday 22nd May, 2019: Aspire has today launched the 2019 Aspire CCM Leaderboard. The annually updated, digital-first CCM vendor positioning tool has been modified to support greater personalization features. It has also been updated to reflect the latest emerging CCM software classification – Enterprise Communications Processing.…

Martin Pack joins Aspire’s Consultancy team Aspire has welcomed a new specialist to its Consultancy team. Martin Pack has joined as a Senior Consultant to help support Aspire’s growing customer base navigate the complexities of the Customer Communications world. Martin brings with him over 25 years’ experience consulting with businesses to help them succeed in…