Posts by lisac
Aspire in Focus: Spring 2025 Newsletter
Aspire in Focus: Spring 2025 Newsletter Hi there, Welcome to our Spring ’25 newsletter, where you’ll find the latest CCM-CXM news, alongside insight and events from the team at Aspire CCS. At the end of last year we released a Market Trends Report on theevolution towards a modern, agile Center of Excellence 2.0, alongside a colleciton…
Read MoreSmart Communications Expands Cloud Archiving Capabilities with Joisto Acquisition
On April 24, 2025, Smart Communications announced its acquisition of Joisto, a Finnish provider of cloud data archiving for transactional communications based in Helsinki. Joisto currently serves approximately 700 customers across the Nordics and the United Kingdom. Through this acquisition, Smart Communications gains access to a modern, cloud-based storage solution that will complement its suite of (regulated) CCM-CXM solutions. Joisto can benefit from Smart Communications’ larger scale and market presence to tap into new markets and partnership opportunities.
Read MoreFrom Compliance to Competitive Advantage: How Accessible Communications Drive Growth
For too long, businesses have viewed accessibility as merely a compliance obligation and a means to avoiding potential litigation. But forward-thinking organizations are discovering that accessible communications deliver much more than regulatory peace of mind. They drive tangible business results by expanding market reach, enhancing customer loyalty, and improving operational efficiency.
Read MoreAccessibility & the CCM to CXM Evolution: More than just compliance; a Customer Experience Imperative
With the evolution from traditional Customer Communications Management (CCM) to more comprehensive Customer Experience Management (CXM) continuing at pace, businesses today are navigating some significant shifts in how they approach accessibility—moving it from a mere compliance checkbox to an integral component of the overall customer experience strategy.
Read MoreThe End of an Era: Denmark’s Postal System Closure and the Digital Revolution
Denmark is often seen as a case study in transactional communication transformation. Now, in a historic announcement that marks the end of a 400-year tradition, PostNord Denmark has announced that it will deliver its last letter on December 30, 2025. The decision to shutter this centuries-old institution highlights Denmark’s remarkable digital transformation and serves as a bellwether for what may await postal systems worldwide.
Read MoreAspire Leaderboard: Q4 2024 Market Update
The last quarter of the year is always a busy time – both for us at Aspire CCS and for the vendors on our Aspire Leaderboard – and 2024 was no different. Here is a summary of all the CXM market updates we learned about in the last quarter of 2024.
Read MoreAspire in Focus: Winter 2025 Newsletter
Aspire in Focus: Winter 2025 Newsletter Hi there, Welcome to our Winter newsletter, where you’ll find the latest CCM-CXM news, alongside insight and events from the team at Aspire CCS. We’ve been busy on the company blog in recent months, commenting on industry news and trends. Some recent posts that might be of interest…
Read MoreBanking Innovation Through CoE 2.0: Transforming Customer Experience and Compliance
As banking continues to evolve, the need for agile, responsive customer experience management will only grow. This blog explores how CoE 2.0 provides a framework that allows banks to meet these challenges while maintaining the control and consistency necessary in such a highly regulated vertical.
Read MoreDocument Strategy Forum (DSF) is no more: What its demise reveals about the Future of Customer Communications
The Demise of DSF Last week, we learned that the organizers of Document Strategy Forum (DSF), a long-standing conference dedicated to the Customer Communications Management (CCM) industry, have decided to throw in the towel. While I find this sad news, having always enjoyed the conference, I believe its demise is the inevitable result of an…
Read MoreBuilding Competitive Advantage Through a CCM Center of Excellence
Discover what a Center of Excellence is, the role it can play in accomplishing key business objectives, and the evolution we’re seeing in CoE maturity models.
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