Archives for News

Martin Pack Promoted to UK Director for Aspire

Martin Pack promoted to UK Director for Aspire Tuesday 23rd June, 2020: Aspire has announced that Martin Pack has been promoted to UK Managing Director. Since joining Aspire’s senior analyst team at the beginning of 2019, Martin has provided trusted advice and intelligence to Aspire’s global customer-base. In this newly created role, Martin will now be focusing his efforts on supporting and growing Aspire’s UK client-base. He will continue to work alongside Aspire’s analyst team in the development and launch of a new CCM Services Provider Leaderboard, as well as maintaining responsibility for Aspire’s enterprise consultancy. Commenting on his appointment,
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Aspire releases updated 2020 Aspire CCM Leaderboard

Aspire releases updated 2020 Aspire CCM Leaderboard Wednesday 6th May, 2020: Aspire has released the updated 2020 Aspire CCM Leaderboard to the market. Aspire’s independent, digital-first CCM vendor positioning tool is repeated every year to ensure that it reflects the nuanced evolution of the market. Alongside the latest vendor analysis, this year’s methodology has been updated to reflect the rise of Artificial Intelligence in the market, with particular attention being made to vendor offerings when it comes to content intelligence and AI-based migration tools. With updated dynamic filtering capabilities it is also easier than ever before for users to adjust
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Understanding the New Digital Reality: Aspire Announces New Research Project

Understanding the New Digital Reality: Aspire Announces New Research Project Tuesday 31st March, 2020: In the light of the global COVID-19 pandemic, it comes as no surprise that recent research points to a steep decline in global economic output. The U.S. Production & Manufacturing Index (PMI) has dropped to a record low, while data from Europe appears even more ominous. Governments around the world, including the U.S., are looking at ways to intervene with economic support to keep economies afloat, and while we prepare ourselves for an inevitable recession and subsequent rebound, it’s clear that the current disruption is accelerating
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Aspire opens U.S. office and appoints first U.S. Senior Analyst, Will Morgan

Aspire opens U.S. office and appoints first U.S. Senior Analyst, Will Morgan Tuesday 20th November, 2019: Leading Customer Communications Management (CCM) consulting firm, Aspire Customer Communications Services, has announced today the opening of its U.S. office in Chicago. This milestone represents a significant step forward in Aspire’s long term strategy to strengthen its global position and take advantage of new opportunities. Aspire has also announced its first U.S hire, appointing Senior Research Analyst, Will Morgan to support the company’s growth in the U.S. market. He will also working alongside the wider analyst team to provide advice, insight, and vital intelligence
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New Research from Aspire Maps Out the Future of Customer Communications

New Research from Aspire Maps Out the Future of Customer Communications Tuesday 29th October, 2019: Aspire recently published the results of a multi-client business survey that provides an in-depth examination of the seismic shifts currently reshuffling the customer communications landscape. The extensive report, entitled, “The State of CCM-to-CXM Transformation”, traces the epicenter of the market evolution to a fundamental shift in enterprise priorities. Businesses are taking their focus off cost and risk reduction and instead strengthening efforts to increase business value. Consumer expectations of instant access to relevant, personalized information has made customer experience (CX) an increasingly important metric in
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Aspire Leaderboard in Focus: October Newsletter

Aspire Leaderboard in Focus: October Newsletter Thursday 31st October, 2019: Don't miss this month's newsletter from the team at Aspire. As always, we've brought together the big CCM news, events and insight from the last month. In our October edition we highlight the key findings from new research from the team at Aspire, which maps out the future of Customer Communications. We also provide an overview of the biggest news from the CCM industry this month, including news from Paragon Group that it is buying the European document solutions business of RR Donnelley. Click here, or on the image below
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Aspire Leaderboard in Focus: September Newsletter

Aspire Leaderboard in Focus: September Newsletter Monday 30th September, 2019: Don't miss this month's newsletter from the team at Aspire. As always, we've brought together the big CCM news, events and insight from the last month. In our September edition we highlight analysis from our CEO and founder, Kaspar Roos, outlining the implications of the recent news that Neopost has rebranded to Quadient. We also tell you all you need to know about Content Intelligence in CCM. In this month's professional spotlight feature we caught up with Allison Lloyd, the Editor of DOCUMENT Strategy Media to get her thoughts on the
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Updated 2019 Aspire CCM Leaderboard launched to the market

Updated 2019 Aspire CCM Leaderboard launched to the market Wednesday 22nd May, 2019: Aspire has today launched the 2019 Aspire CCM Leaderboard. The annually updated, digital-first CCM vendor positioning tool has been modified to support greater personalization features. It has also been updated to reflect the latest emerging CCM software classification – Enterprise Communications Processing. With enhanced dynamic filtering capabilities, our growing Leaderboard registered user base can now adjust the default ranking weighting in order to match the vendor comparison results with their technical roadmap. The growing consultancy team at Aspire is constantly analyzing the evolving CCM market. As such,
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Martin Pack joins Aspire’s consultancy team

Martin Pack joins Aspire’s Consultancy team Aspire has welcomed a new specialist to its Consultancy team. Martin Pack has joined as a Senior Consultant to help support Aspire’s growing customer base navigate the complexities of the Customer Communications world. Martin brings with him over 25 years’ experience consulting with businesses to help them succeed in business. He has worked with organizations operating across a broad range of vertical industries, leading Change Management, Project Management, Program Management, Industry Marketing and Business Development projects. As a Senior Consultant at Aspire, Martin works alongside the analyst team to provide trusted advice and intelligence
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Aspire launches industry’s first interactive CCM vendor positioning portal

Aspire launches industry’s first interactive CCM vendor positioning portal. Today sees the launch of the inaugural Aspire Leaderboard. The new Customer Communications Management (CCM) vendor comparison tool from Aspire offers independent vendor evaluations, supported by dynamic filtering capabilities, making it the first ranking tool of its kind on the market. The Aspire Leaderboard captures the entire, global Customer Communications Management (CCM) industry, with the ability to discover and evaluate vendor software across four main grids: Automated Document Factory Personalized Communications Business Automation Omni-channel Orchestration We have also developed an Overall Leaders grid, which lists the top CCM vendors across the
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