Archives for News

Aspire Appoints George Parapadakis as Research Director

Leading Customer Communications Management (CCM) consulting firm, Aspire Customer Communications Services, has appointed George Parapadakis to the role of Research Director. Based in the UK, Parapadakis will be responsible for leading the development and launch of Aspire’s upcoming CCM-CXM Service Provider Aspire Leaderboard, which will provide independent insight and expert analysis on the CCM and Customer Experience Management (CXM) Service Provider Market. He will also support in the delivery of Aspire’s global research offering, alongside the company’s senior analyst team.
Read More

Aspire Announces U.S. Expansion & Appoints Mia Papanicolaou as General Manager

Aspire Announces U.S. Expansion & Appoints Mia Papanicolaou as General Manager Friday 14th May, 2021: Leading Customer Communications Management (CCM) consulting firm, Aspire Customer Communications Services, has announced today the expansion of its U.S. presence with the appointment of Mia Papanicolaou as U.S. division General Manager. With a strong background in business leadership and a wealth of experience in the CCM industry, Mia will be responsible for driving growth for Aspire in the U.S., including strategic business planning and execution.    Mia was previously Vice President, General Manager at Striata, a Doxim company, where she was responsible for steering the organization’s strategy and delivering trusted advice and consultation to its enterprise customer base.   Mia Papanicolaou stated: “It’s an exciting time to be joining the team
Read More

Martin Pack Promoted to UK Director for Aspire

Martin Pack promoted to UK Director for Aspire Tuesday 23rd June, 2020: Aspire has announced that Martin Pack has been promoted to UK Managing Director. Since joining Aspire’s senior analyst team at the beginning of 2019, Martin has provided trusted advice and intelligence to Aspire’s global customer-base. In this newly created role, Martin will now be focusing his efforts on supporting and growing Aspire’s UK client-base. He will continue to work alongside Aspire’s analyst team in the development and launch of a new CCM Services Provider Leaderboard, as well as maintaining responsibility for Aspire’s enterprise consultancy. Commenting on his appointment,
Read More

Aspire releases updated 2020 Aspire CCM Leaderboard

Aspire releases updated 2020 Aspire CCM Leaderboard Wednesday 6th May, 2020: Aspire has released the updated 2020 Aspire CCM Leaderboard to the market. Aspire’s independent, digital-first CCM vendor positioning tool is repeated every year to ensure that it reflects the nuanced evolution of the market. Alongside the latest vendor analysis, this year’s methodology has been updated to reflect the rise of Artificial Intelligence in the market, with particular attention being made to vendor offerings when it comes to content intelligence and AI-based migration tools. With updated dynamic filtering capabilities it is also easier than ever before for users to adjust
Read More

Understanding the New Digital Reality: Aspire Announces New Research Project

Understanding the New Digital Reality: Aspire Announces New Research Project Tuesday 31st March, 2020: In the light of the global COVID-19 pandemic, it comes as no surprise that recent research points to a steep decline in global economic output. The U.S. Production & Manufacturing Index (PMI) has dropped to a record low, while data from Europe appears even more ominous. Governments around the world, including the U.S., are looking at ways to intervene with economic support to keep economies afloat, and while we prepare ourselves for an inevitable recession and subsequent rebound, it’s clear that the current disruption is accelerating
Read More

Aspire opens U.S. office and appoints first U.S. Senior Analyst, Will Morgan

Aspire opens U.S. office and appoints first U.S. Senior Analyst, Will Morgan Tuesday 20th November, 2019: Leading Customer Communications Management (CCM) consulting firm, Aspire Customer Communications Services, has announced today the opening of its U.S. office in Chicago. This milestone represents a significant step forward in Aspire’s long term strategy to strengthen its global position and take advantage of new opportunities. Aspire has also announced its first U.S hire, appointing Senior Research Analyst, Will Morgan to support the company’s growth in the U.S. market. He will also working alongside the wider analyst team to provide advice, insight, and vital intelligence
Read More

New Research from Aspire Maps Out the Future of Customer Communications

New Research from Aspire Maps Out the Future of Customer Communications Tuesday 29th October, 2019: Aspire recently published the results of a multi-client business survey that provides an in-depth examination of the seismic shifts currently reshuffling the customer communications landscape. The extensive report, entitled, “The State of CCM-to-CXM Transformation”, traces the epicenter of the market evolution to a fundamental shift in enterprise priorities. Businesses are taking their focus off cost and risk reduction and instead strengthening efforts to increase business value. Consumer expectations of instant access to relevant, personalized information has made customer experience (CX) an increasingly important metric in
Read More

Aspire Leaderboard in Focus: October Newsletter

Aspire Leaderboard in Focus: October Newsletter Thursday 31st October, 2019: Don't miss this month's newsletter from the team at Aspire. As always, we've brought together the big CCM news, events and insight from the last month. In our October edition we highlight the key findings from new research from the team at Aspire, which maps out the future of Customer Communications. We also provide an overview of the biggest news from the CCM industry this month, including news from Paragon Group that it is buying the European document solutions business of RR Donnelley. Click here, or on the image below
Read More