Webinar: Enterprise Communications Processing (ECP): An Emerging Class of CCM Software
March 20, Webinar
With digital transformation taking hold of the industry, customer communication processing facilities – whether commercial outsourcers, enterprise in-plants, or corporate shared services – are evolving their workflow capabilities to efficiently and securely process omni-channel communications at scale. In this Xplor webinar, sponsored by solutions provider Tecra, Aspire CEO and Principal Analyst Kaspar Roos will address the emergence of a new CCM solutions class that supersedes Automated Document Factory (ADF) software and helps customer communications providers overcome the challenges of ADF through modern, cloud-based end-to-end processing.
Kaspar Roos, Founder, Aspire
Charles Culley, Vice President, Tecra
About the Presenters:
Kaspar is the founder and principal analyst of Aspire, a boutique consulting firm specializing in the CCM and Digital Customer Experience (DCX) industries. Kaspar has more than 15 years of experience in the CCM space and is a regular speaker at industry conferences and events. Aspire provides strategic consultancy services to technology vendors, services providers, enterprises, and investment firms.
Charles Culley, Vice President at Tecra - A marketing automation industry veteran who was part of the original “go to market team at Indigo” and part of the original executive management team at XMPie. Tecra provides Professional Services, ecommerce, personalization, and CCM technology to Enterprise and Service Bureau customers.