Navigate the complexities of the customer communications world

Aspire is a boutique consulting firm specializing in the Customer Communications Management (CCM) and Customer Experience Management (CXM) industries.

Aspire empowers Enterprises, CCM/CXM Software, Services and Solution providers, and Business Advisories and Private Equity Firms, with unbiased guidance and actionable insights delivered through a variety of highly specialized services.

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Technology Providers
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Service Providers

Meet the team

Kaspar Roos

Founder & CEO

Martin Pack

COO and GM Aspire CCS

George Parapadakis

Research Director

Will Morgan

Senior Research Analyst

Amanda Beesley

Vice President of Consultancy

Adam Firbank

Senior Consultant

Steve Charbonnier

Senior Consultant

Lisa Corbridge

Marketing & PR Manager

Upcoming events

Aspire's Analyst and Consulting team regularly attend and speak at global industry conferences, technology vendor and service provider events. See below for a roundup of upcoming speaker engagements.


Join Aspire's Kaspar Roos, Martin Pack and Adam Firbank for this free webinar. We are bringing together our independent research findings, industry insight and experience to walk you through the changes we’re currently seeing in the CX landscape.


OpenText’s Information Management conference is back in-person! Join from October 4-6 at The Venetian Resort Las Vegas and connect with leading information management experts.Aspire’s CEO and Founder, Kaspar Roos, will be presenting at this event.


Get this show on the road and join the team at Smart Communications at The Biltmore, Mayfair for a full day of learning, networking, and a night of fun! Aspire’s CEO and Founder, Kaspar Roos, will be presenting at this event. More information to follow



As a CX-focused vendor, Quadient values Aspire CCS' Leaderboard because it respects the uniqueness of every business by allowing individuals to alter priorities to fit their current situation and future aspirations."


“Aspire is a trusted source of independent industry insight. As the CCM industry continues to evolve, Aspire works diligently to understand this landscape while gaining a thorough view of the market.”


“Kaspar and the team at Aspire deliver outstanding CCM expertise. The way they look at the market aligns with how we see it, so their insight is invaluable to our business.”


“I’ve enjoyed working with Kaspar over a number of years. From insightful keynote engagements, to expert market insight, he’s extremely familiar with the industry.”

Smart Communications

“With its focus on and expertise in customer communications management, Aspire delivers incredibly valuable insight to companies that are interested in staying ahead of the curve and creating rewarding relationships with their customers. As consumer demands continue to increase and the world becomes even more digital, the need for this advice will also continue to grow.”

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