Virtual event: Innovate 2021
Smart Communications' annual Innovate event will be taking place virtually this year, providing an opportunity for delegates to learn from and interact with Smart Communications customers, partners and experts. Registration to attend is free of charge.
Aspire's CEO and founder, Kaspar Roos will feature on the line-up of guest speakers for this event, speaking on April 29 at 10 a.m. ET / 4:00pm EU, on the following:
Hindsight is 2020: Accelerated Digital Transformation’s Long-Lasting Impact on CX
The events of 2020 were certainly challenging—for both businesses and consumers. It required companies to rapidly evolve their strategies to adapt to remote workforces and customers who now preferred, if not relied solely on, digital interactions. The good news is, this accelerated digital transformation will lead to more meaningful customer conversations and more efficient business practices well into the future. In this session Kaspar Roos, CEO and founder of CCM and Digital Customer Experience consulting firm Aspire, will reflect on the steps the most successful companies took in the past year to shift to more digital-focused customer conversation strategies, offer advice for the transformation that still needs to occur and share his predictions for what future-focused companies need to be preparing for now.