Posts Tagged ‘Aspire leaderboard’

Denmark is often seen as a case study in transactional communication transformation. Now, in a historic announcement that marks the end of a 400-year tradition, PostNord Denmark has announced that it will deliver its last letter on December 30, 2025. The decision to shutter this centuries-old institution highlights Denmark’s remarkable digital transformation and serves as a bellwether for what may await postal systems worldwide.

The last quarter of the year is always a busy time – both for us at Aspire CCS and for the vendors on our Aspire Leaderboard – and 2024 was no different. Here is a summary of all the CXM market updates we learned about in the last quarter of 2024.

From our perspective, it’s probably fair to say that the highlight of Q3 was the launch of Aspire’s Interaction Experience Management (IXM) Leaderboard. This new segment reflects a significant shift in traditional customer communications that blends the traditionally separate realms of inbound and outbound interactions into a seamless and holistic customer experience. The grid assesses…

As we move into the second half of 2024, the Customer Communications Management (CCM) and Customer Experience Management (CXM) landscape evolution continues to unfold at a rapid pace. Artificial intelligence, cloud-native solutions, and enhanced customer experience capabilities are driving innovation across the industry. In this quarter’s update, we’ll explore the latest developments in the six…