Posts Tagged ‘Industry: Utilities’

In the ever-evolving landscape of digital transformation, a new paradigm is emerging that promises to reshape how businesses engage with their customers. Today, Aspire CCS has launched a groundbreaking new grid to track this space we call Interaction Experience Management or IXM. Aspire’s innovative approach to analyzing this segment signals a significant shift in how…

The Aspire Leaderboard, our market-leading CCM-CXM vendor evaluation portal, can help industry professionals keep track of key developments in the space and gain a better understanding of their impact on the wider market. Evaluating vendors in six different market segments, the Aspire Leaderboard provides the most detailed and up-to-date assessment of software vendors and service…

As we commence the roll out of the Aspire Sales Enablement (ASE) program with key service providers in North America, Canada, and the UK, I think it is worth reflecting on why this program is needed and why it’s needed now. As we’ve written many times here at Aspire, the Customer Communication Management (CCM) market…

On 28th December 2023, it was announced that Communisis’ transactional business had gone into administration, after months of speculation and even national news headlines, the axe fell.  Clearly our thoughts are with all of the hard-working, talented staff who were once my colleagues and I sincerely hope that all of the individuals impacted quickly find new…