Posts Tagged ‘Topic: CCM to CXM 2024’
Aspire Leaderboard: Q3 2024 Market Update
From our perspective, it’s probably fair to say that the highlight of Q3 was the launch of Aspire’s Interaction Experience Management (IXM) Leaderboard. This new segment reflects a significant shift in traditional customer communications that blends the traditionally separate realms of inbound and outbound interactions into a seamless and holistic customer experience. The grid assesses…
Read MoreIXM Launch: Revolutionizing Customer Interactions
In the ever-evolving landscape of digital transformation, a new paradigm is emerging that promises to reshape how businesses engage with their customers. Today, Aspire CCS has launched a groundbreaking new grid to track this space we call Interaction Experience Management or IXM. Aspire’s innovative approach to analyzing this segment signals a significant shift in how…
Read MoreAspire Leaderboard: Q2 2024 Market Update
As we move into the second half of 2024, the Customer Communications Management (CCM) and Customer Experience Management (CXM) landscape evolution continues to unfold at a rapid pace. Artificial intelligence, cloud-native solutions, and enhanced customer experience capabilities are driving innovation across the industry. In this quarter’s update, we’ll explore the latest developments in the six…
Read MoreAspire Leaderboard: Q1 2024 Market Update
The Aspire Leaderboard, our market-leading CCM-CXM vendor evaluation portal, can help industry professionals keep track of key developments in the space and gain a better understanding of their impact on the wider market. Evaluating vendors in six different market segments, the Aspire Leaderboard provides the most detailed and up-to-date assessment of software vendors and service…
Read MoreThe latest shifts in the CCM landscape & how to maximise the opportunities
As we commence the roll out of the Aspire Sales Enablement (ASE) program with key service providers in North America, Canada, and the UK, I think it is worth reflecting on why this program is needed and why it’s needed now. As we’ve written many times here at Aspire, the Customer Communication Management (CCM) market…
Read MoreCommunisis and the implications for the CCM/CXM Market
On 28th December 2023, it was announced that Communisis’ transactional business had gone into administration, after months of speculation and even national news headlines, the axe fell. Clearly our thoughts are with all of the hard-working, talented staff who were once my colleagues and I sincerely hope that all of the individuals impacted quickly find new…
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