Navigate the complexities
of the customer
communications world

Capture the evolution of the
Customer Communications
Management market

Aspire is a boutique consulting firm specializing in the Customer Communications Management (CCM) and Digital Customer Experience (CX) industries.

Through deep market expertise and global insights, we work with technology providers, service providers, enterprises and investors to help you achieve your CCM goals.

Technology Providers

Gain market cut through for your CCM and DCX solutions with the support of actionable market knowledge and expertise.

Service Providers

Develop and maintain a CCM strategy that ensures you are stacking up against the competition and delivering on digital transformation services.

Enterprises

Optimize your CCM strategy to deliver a better Customer Experience, with strategic support that speeds up your deal cycles.

CCM Investors

Meet your market-sizing, projection and M&A objectives, with access to in-depth CCM market insight and intelligence.

Upcoming events

Founder and CEO, Kaspar Roos is a regular speaker at global industry conferences, technology vendor and service provider events. See below for a roundup of upcoming speaker engagements.

Webinar: ECP: An Emerging Class of CCM Software

March 20, 2019 | Webinar

In this Xplor webinar, sponsored by solutions provider Tecra, Aspire CEO and Principal Analyst Kaspar Roos will address the emergence of a new CCM solutions class that supersedes Automated Document Factory (ADF) software and helps customer communications providers overcome the challenges of ADF through modern, cloud-based end-to-end processing.

XPLOR19

April 22-25, 2019 | Mandalay Bay, Las Vegas

XPLOR19 is a premier event for CCM and DIgital Document professionals. The event will feature three educational tracks - business, delivery, and marketing. Sessions will focus on best practices, technologies and processes driving the CCM and digital document industries from industry experts, including Aspire's Founder & CEO, Kaspar Roos.

DSF ’19

May 5-7, 2019 | Orange County

Kaspar Roos will leading a session at this year's Document Strategy Forum, revealing how organizations can measure the success of their customer communication strategy.

Messagepoint

Steve Biancaniello, CEO, Messagepoint

“Aspire is a trusted source of independent industry insight. As the CCM industry continues to evolve, Aspire works diligently to understand this landscape while gaining a thorough view of the market.”

Espire

Gagan Oberoi, CEO, Espire

“Kaspar and the team at Aspire deliver outstanding CCM expertise. The way they look at the market aligns with how we see it, so their insight is invaluable to our business.”

OpenText

Christian Barckhahn, Sr. Director, Product Marketing, CEM, OpenText

“I’ve enjoyed working with Kaspar over a number of years. From insightful keynote engagements, to expert market insight, he’s extremely familiar with the industry.”

Smart Communications

Geoffrey Niven, VP, Product Management & Cofounder, Smart Communications

“With its focus on and expertise in customer communications management, Aspire delivers incredibly valuable insight to companies that are interested in staying ahead of the curve and creating rewarding relationships with their customers. As consumer demands continue to increase and the world becomes even more digital, the need for this advice will also continue to grow.”