Navigate the complexities
of the customer
communications world

Capture the evolution of the
Customer Communications
Management market

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Aspire is a boutique consulting firm specializing in the Customer Communications Management (CCM) and Customer Experience Management (CXM) industries.

Aspire empowers Enterprises, CCM/CXM Software, Services and Solution providers, and Business Advisories and Private Equity Firms, with unbiased guidance and actionable insights delivered through a variety of highly specialized services.

Technology Providers

Gain market cut through for your CCM and CXM solutions with the support of actionable market knowledge and expertise.

Service Providers

Develop and maintain a CCM strategy that ensures you are stacking up against the competition and delivering on digital transformation services.


Optimize your CCM strategy to deliver a better Customer Experience, with strategic support that speeds up your deal cycles.


Meet your market-sizing, projection and M&A objectives, with access to in-depth CCM market insight and intelligence.

Meet the team

Founder & CEO
COO and GM Aspire CCS U.K
GM Aspire CCS U.S
Research Director
Senior Research Analyst
Senior Consultant, DACH
VP, Relationship Management
Relationship Development Manager
Marketing & PR Manager

Upcoming events


Aspire's Analyst and Consulting team regularly attend and speak at global industry conferences, technology vendor and service provider events. See below for a roundup of upcoming speaker engagements.

Comparting 2021
December 01 -02 2021 |

Learn from customers and Compart experts where the opportunities lie for accessible, transactional and interactive customer communication based on open standards. In diverse live demos and breakout sessions, Comparting goes into technical depth without losing sight of the tangible benefits. Aspire's Kaspar Roos, Mia Papanicolaou and Priskus Guentensperger will be taking part in this event.
Xplor21 logo
November 16-18, 2021 |

XPLOR21 will take place November 16-18, 2021 at the beautiful TradeWinds Island Grand Resort in St. Pete Beach Florida. Aspire's Mia Papanicolaou and Liz Stephen will be speaking at this event.

What our customers say?


Steve Biancaniello, CEO, Messagepoint

“Aspire is a trusted source of independent industry insight. As the CCM industry continues to evolve, Aspire works diligently to understand this landscape while gaining a thorough view of the market.”


Gagan Oberoi, CEO, Espire

“Kaspar and the team at Aspire deliver outstanding CCM expertise. The way they look at the market aligns with how we see it, so their insight is invaluable to our business.”


Christian Barckhahn, Sr. Director, Product Marketing, CEM, OpenText

“I’ve enjoyed working with Kaspar over a number of years. From insightful keynote engagements, to expert market insight, he’s extremely familiar with the industry.”

Smart Communications

Geoffrey Niven, VP, Product Management & Cofounder, Smart Communications

“With its focus on and expertise in customer communications management, Aspire delivers incredibly valuable insight to companies that are interested in staying ahead of the curve and creating rewarding relationships with their customers. As consumer demands continue to increase and the world becomes even more digital, the need for this advice will also continue to grow.”