Navigate the complexities
of the customer
communications world

Capture the evolution of the
Customer Communications
Management market

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Aspire is a boutique consulting firm specializing in the Customer Communications Management (CCM) and Digital Customer Experience (DCX) industries.

Through deep market expertise and global insights, we work with technology providers, service providers, enterprises and investors to help you achieve your CCM goals.

Technology Providers

Gain market cut through for your CCM and DCX solutions with the support of actionable market knowledge and expertise.

Service Providers

Develop and maintain a CCM strategy that ensures you are stacking up against the competition and delivering on digital transformation services.


Optimize your CCM strategy to deliver a better Customer Experience, with strategic support that speeds up your deal cycles.

CCM Investors

Meet your market-sizing, projection and M&A objectives, with access to in-depth CCM market insight and intelligence.

Meet the team

Founder & CEO
Operations & Finance Director
Senior Consultant
Senior Research Analyst
Marketing & PR Manager

Upcoming events


Founder and CEO, Kaspar Roos is a regular speaker at global industry conferences, technology vendor and service provider events. See below for a roundup of upcoming speaker engagements.

Webinar: Breaking down the barriers to customer engagement – What Marketers need to do to maximize customer loyalty in a digital world
June 11, 2020 |

Hosted by Precisely, this webinar will see Kaspar Roos, CEO of Aspire, and Camilla Cramner, CEO of LoyaltyFactory discuss the most important trends and technologies marketers should be using in digital communications and customer experience. See why marketers and digital agencies need to utilize a variety of digital channels to help them differentiate in competitive markets and engage their customers the way they want to be engaged. Find out how organizations can increase customer loyalty and deploy new digital technologies to meet customers at their moments of need.
Webinar: Transform & Automate Customer Communications Migration Using the Power of AI
June 17, 2020 |

Hosted by Messagepoint, this webinar will look at how Artificial Intelligence (AI) is transforming complex processes for organizations, dramatically accelerating content migration initiatives and resulting in better outcomes, cost reductions and improved customer communications. Join Kaspar Roos, CEO at Aspire Customer Communication Services, and Patrick Kehoe, EVP of Product Management at Messagepoint, as they outline how to leverage AI to automate and improve the processes of content migration, tagging, consolidation and optimization.
CXM Transformation Webinar: How Establishing a Single Source of Truth Can Help Businesses Build a Consolidated Communications Strategy
June 24, 2020 |

Hosted by Doxim, this webinar will identify the disruptive factors reshaping the customer communications market, and explain the stages of CXM evolution. Aspire's Will Morgan will be presenting at the event.
September 17-19, 2020 | Florida

Xplor International's annual XPLOR conference will this year be taking place in Florida. XPLOR20 will feature five areas of focus, each with a unique blend of general and breakout sessions that address best practices and processes driving the CCM and digital document industries. Aspire's Will Morgan will be speaking at XPLOR20. More information on his sessions to come.

What our customers say?


Steve Biancaniello, CEO, Messagepoint

“Aspire is a trusted source of independent industry insight. As the CCM industry continues to evolve, Aspire works diligently to understand this landscape while gaining a thorough view of the market.”


Gagan Oberoi, CEO, Espire

“Kaspar and the team at Aspire deliver outstanding CCM expertise. The way they look at the market aligns with how we see it, so their insight is invaluable to our business.”


Christian Barckhahn, Sr. Director, Product Marketing, CEM, OpenText

“I’ve enjoyed working with Kaspar over a number of years. From insightful keynote engagements, to expert market insight, he’s extremely familiar with the industry.”

Smart Communications

Geoffrey Niven, VP, Product Management & Cofounder, Smart Communications

“With its focus on and expertise in customer communications management, Aspire delivers incredibly valuable insight to companies that are interested in staying ahead of the curve and creating rewarding relationships with their customers. As consumer demands continue to increase and the world becomes even more digital, the need for this advice will also continue to grow.”