Navigate the complexities
of the customer
communications world

Capture the evolution of the
Customer Communications
Management market

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Aspire is a boutique consulting firm specializing in the Customer Communications Management (CCM) and Customer Experience Management (CXM) industries.

Aspire empowers Enterprises, CCM/CXM Software, Services and Solution providers, and Business Advisories and Private Equity Firms, with unbiased guidance and actionable insights delivered through a variety of highly specialized services.

Technology Providers

Gain market cut through for your CCM and CXM solutions with the support of actionable market knowledge and expertise.

Service Providers

Develop and maintain a CCM strategy that ensures you are stacking up against the competition and delivering on digital transformation services.


Optimize your CCM strategy to deliver a better Customer Experience, with strategic support that speeds up your deal cycles.


Meet your market-sizing, projection and M&A objectives, with access to in-depth CCM market insight and intelligence.

Meet the team

Founder & CEO
COO and GM Aspire CCS
Research Director
Senior Research Analyst
Vice President of Consultancy
Senior Consultant
Senior Consultant
Marketing & PR Manager

Upcoming events


Aspire's Analyst and Consulting team regularly attend and speak at global industry conferences, technology vendor and service provider events. See below for a roundup of upcoming speaker engagements.

Aspire Webinar
November 2, 2022 |

Join Aspire's Kaspar Roos, Martin Pack and Adam Firbank for this free webinar. We are bringing together our independent research findings, industry insight and experience to walk you through the changes we’re currently seeing in the CX landscape. Gain a better understand the importance of CX for your business and the role of Customer Communications and Digital Transformation.
OpenText World
October 4-5, 2022 |

OpenText's Information Management conference is back in-person! Join from October 4-6 at The Venetian Resort Las Vegas and connect with leading information management experts. Aspire's CEO and Founder, Kaspar Roos, will be presenting at this event.
October 12, 2022 |

Get this show on the road and join the team at Smart Communications at The Biltmore, Mayfair for a full day of learning, networking, and a night of fun! Aspire's CEO and Founder, Kaspar Roos, will be presenting at this event. More information to follow

What our customers say?


Christian Hartigan, Chief Solution Officer, Quadient

As a CX-focused vendor, Quadient values Aspire CCS' Leaderboard because it respects the uniqueness of every business by allowing individuals to alter priorities to fit their current situation and future aspirations."


Steve Biancaniello, CEO, Messagepoint

“Aspire is a trusted source of independent industry insight. As the CCM industry continues to evolve, Aspire works diligently to understand this landscape while gaining a thorough view of the market.”


Gagan Oberoi, CEO, Espire

“Kaspar and the team at Aspire deliver outstanding CCM expertise. The way they look at the market aligns with how we see it, so their insight is invaluable to our business.”


Christian Barckhahn, Sr. Director, Product Marketing, CEM, OpenText

“I’ve enjoyed working with Kaspar over a number of years. From insightful keynote engagements, to expert market insight, he’s extremely familiar with the industry.”

Smart Communications

Geoffrey Niven, VP, Product Management & Cofounder, Smart Communications

“With its focus on and expertise in customer communications management, Aspire delivers incredibly valuable insight to companies that are interested in staying ahead of the curve and creating rewarding relationships with their customers. As consumer demands continue to increase and the world becomes even more digital, the need for this advice will also continue to grow.”