Navigate the complexities of the customer communications
world

Aspire is a leading global advisory firm dedicated to the evolving Customer Communications Management (CCM) and Customer Experience Management (CXM) markets

Aspire works with Enterprises, CCM-CXM Software and Services Providers, as well as Investors and Strategy Buyers, delivering unbiased guidance and actionable insights delivered through a variety of highly specialized services. With offices in the U.S., U.K and Europe, our senior team brings unmatched industry expertise and domain experience to clients across the globe, with a strong focus on North America and Europe.

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About Us

Aspire empowers Enterprises, CCM-CXM Software and Services Providers, as well as Investors and Strategy Buyers with unbiased guidance and actionable insights delivered through a variety of highly specialized services.

History

Aspire was founded in 2015 as a specialist advisory firm dedicated to the CCM-CXM markets, and continues to grow its offerings in a quickly-evolving industry for its clients’ needs today. In 2018, Aspire launched the Aspire Leaderboard, which remains the only dynamic CCM-CXM Software Vendor and Services provider comparison tool, with specialized grids for this market, soon to include a new Interactions Experience Management (IXM) grid focused on the evolving form, chatbots and interative, personalized video markets. Aspire has also recently launched its Aspire Sales Enablement (ASE) program, specifically designed to empower our provider clients' sales teams with relevant market insights.

Why Aspire

Unlike other industry analysts, Aspire is uniquely focused on the Customer Communications and Experience industry with a combined 100 years of dedicated experience. Aspire works with both CCM-CXM Vendors and Enterprises in the market, offering holistic and practical consultancy advice that helps develop and embrace better products and services, as well as faster communication transformation strategies.

The Aspire Leaderboard: Unlike the traditional annual assessment cycles, our vendor assessments are updated on a continuous basis, in order to more accurately reflect the fast-changing nature of the market. This is supported by a dynamic, online market analysis tool that visualizes the market, adapting dynamically to reflect individual buyers' requirements.

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Our Services to Enterprises and Vendors

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Latest News

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Upcoming events

Aspire's Analyst and Consultancy team regularly attend and speak at global industry conferences and technology vendor and service provider events. See below for a roundup of upcoming speaker engagements.

DSF ’24

Join the team at Aspire at DSF ’24 Boston, which will explore how the frontiers of technology, artificial intelligence and hyperautomation will reshape our business processes and customer experiences.
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Webinar: Why 2024 is the Year of CCM Modernization

Join Smart Communications and Aspire's Founder & CEO, Kaspar Roos, for an exclusive webinar, "Why 2024 is the Year of CCM Modernization."
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Webinar: Mitigate Uncertainty

Aspire's Amanda Beesley is hosting a disaster recovery webinar with APS Group in March, which will reveal the tools needed to mitigate uncertainty when it comes to your customer communications.
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Testimonials

Quadient

"As a CX-focused vendor, Quadient values the Aspire Leaderboard because it respects the uniqueness of every business by allowing individuals to alter priorities to fit their current situation and future aspirations."

Messagepoint

“Aspire is a trusted source of independent industry insight. As the CCM industry continues to evolve, Aspire works diligently to understand this landscape while gaining a thorough view of the market.”

Espire

“Kaspar and the team at Aspire deliver outstanding CCM expertise. The way they look at the market aligns with how we see it, so their insight is invaluable to our business.”

OpenText

“I’ve enjoyed working with Kaspar over a number of years. From insightful keynote engagements, to expert market insight, he’s extremely familiar with the industry.”

Smart Communications

“With its focus on and expertise in customer communications management, Aspire delivers incredibly valuable insight to companies that are interested in staying ahead of the curve and creating rewarding relationships with their customers. As consumer demands continue to increase and the world becomes even more digital, the need for this advice will also continue to grow.”

Meet the team

Kaspar Roos

Founder & CEO

Martin Pack

COO and GM Aspire CCS

George Parapadakis

Research Director

Amanda Beesley

Vice President of Consultancy

Will Morgan

Senior Research Analyst

Steve Charbonnier

Senior Consultant

Lisa Corbridge

Marketing & PR Manager

Marleen de Wildt

Operations Manager

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Get in touch

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