Aspire Blog
Crawford Technologies: Orlando Event Review
Last month, Crawford Technologies hosted its annual customer and partner conference in Orlando. The company has a long-standing ...
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Why communications sourcing strategies are being rethought in 2026
For years, the insourcing versus outsourcing debate in customer communications has been framed as a cost question. Do ...
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Smart Communications’ Innovate Review
Last month, Smart Communications hosted its North American Innovate event in Chicago, bringing together as many as 250 attendees for ...
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Aspire Leaderboard: Q1 CCM – CXM Market Update
The turn of the year arrived and went very quickly, and the first quarter showed that the CCM/CXM ...
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Messagepoint Acquires Sefas: Expanding End-to-End CCM Capabilities and Strengthening Its European Presence
On Thursday, March 5, Messagepoint announced it had acquired Sefas, a move that significantly enhances its capabilities in document ...
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The Communication Clarity Crisis: Why Consumers Can’t Understand Your Messages
There's a dangerous disconnect happening in customer communications right now and most organizations don't even know it exists. ...
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Aspire Leaderboard: Latest CCM – CXM Market Update
2025 was a transformative year for a lot of the CCM/CXM providers, we witnessed market consolidation, acquisitions, continuous ...
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The AI Hype vs. Reality Gap: Why Most Companies Aren’t Seeing ROI from Customer Communications AI
Artificial Intelligence dominated headlines throughout 2025, with tech giants racing to deploy ever-more-powerful language models and businesses rushing ...
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