Aspire Blog
The New Rules of Customer Engagement: What the CCM-CXM State of the Industry 2026 Revealed
A year ago, we argued that customer communications were moving from static documents to interactive dialogue. In 2026, ...
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Aspire Leaderboard Q2 CCM-CXM Market Update
While we are busy working towards adding new AI grid to our Leaderboard, we have also seen new ...
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The Real Barrier to CCM-CXM Convergence Isn’t Technology
A billing statement. A service alert. A promotional email. To the person receiving them, these are just three ...
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Quadient: Navigating the Next Phase of Customer Communications
By Kaspar Roos, CEO & Founder of Aspire CCS For some time now, I’ve wanted to write about ...
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Crawford Technologies: Orlando Event Review
Last month, Crawford Technologies hosted its annual customer and partner conference in Orlando. The company has a long-standing ...
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Why communications sourcing strategies are being rethought in 2026
For years, the insourcing versus outsourcing debate in customer communications has been framed as a cost question. Do ...
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Smart Communications’ Innovate Review
Last month, Smart Communications hosted its North American Innovate event in Chicago, bringing together as many as 250 attendees for ...
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Aspire Leaderboard: Q1 CCM – CXM Market Update
The turn of the year arrived and went very quickly, and the first quarter showed that the CCM/CXM ...
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