Document accessibility has been gaining the attention of senior business leaders and the media in recent months as both consumer demand and regulatory compliance have reinforced the need for better access to digital documents. Pressure is mounting on European businesses this year as major regulations set out by the European Accessibility Act (EAA) come into effect. This mandate includes a new set of digital accessibility standards for any organization selling products or services in the European Union, and failure to comply could lead to penalties, restricted market access and loss of consumer trust in a region where inclusivity is a growing priority. Furthermore, last year the U.S Department of Justice also published its final rule updating its regulations for Title II of the Americans with Disabilities Act (ADA), which comprises specific requirements about how to ensure that web content and mobile applications are accessible to people with disabilities.

Document accessibility has earned its place at the table as a strategic imperative for modern businesses and it's not just driven by the need to avoid penalties for non-compliance and ensure inclusivity; it also provides a real opportunity for organizations to connect with an underserved market, demonstrate corporate social responsibility, and enhance brand reputation. Companies that prioritize accessible communications can both fulfill their legal obligations and unlock significant business growth by reaching and engaging a broader customer base that has historically been overlooked.