Aspire Blog
Crawford Technologies: Orlando Event Review
Last month, Aspire’s CEO and Founder, Kaspar Roos had the pleasure of participating in a Crawford event event in Orlando. Here’s a short write-up highlighting that the downstream Enterprise Communications Processing (ECP) side of CCM remains highly relevant in an evolving industry.
Read MoreWhy communications sourcing strategies are being rethought in 2026
The CCM-CXM industry saw significant transformation this quarter with notable M&A activity, strategic pivots, and AI integration across the board. From Broadridge’s European expansion through Signal acquisition to Smart Communications’ ownership transition and dual acquisitions, consolidation continues reshaping the market. Meanwhile, vendors like OpenText, Precisely, and Quadient are advancing cloud-native platforms and embedding AI capabilities, while eGlue pivots to digital consultancy and Formpipe refocuses on core document generation. Get the latest on key vendor updates, product launches, and market momentum heading into year-end.
Read MoreSmart Communications’ Innovate Review
The CCM/CXM market shows no signs of slowing in early 2026, with a wave of acquisitions, leadership shifts, and AI-driven product launches reshaping the competitive landscape. Messagepoint’s acquisition of Sefas, Dialog Group’s strategic investment in M2SC, and Quadient’s continued platform consolidation signal ongoing industry consolidation, while vendors like Smart Communications, OpenText, and MHC are doubling down on agentic AI, governed data foundations, and practical automation. As Aspire CCS finalizes its 2026 Enterprise Research – including a new Leaderboard grid focused on AI capabilities and strategy – one theme is clear: the race to embed responsible, auditable AI into regulated communications workflows is well and truly underway.
Read MoreAspire Leaderboard: Q1 CCM – CXM Market Update
The CCM/CXM market shows no signs of slowing in early 2026, with a wave of acquisitions, leadership shifts, and AI-driven product launches reshaping the competitive landscape. Messagepoint’s acquisition of Sefas, Dialog Group’s strategic investment in M2SC, and Quadient’s continued platform consolidation signal ongoing industry consolidation, while vendors like Smart Communications, OpenText, and MHC are doubling down on agentic AI, governed data foundations, and practical automation. As Aspire CCS finalizes its 2026 Enterprise Research – including a new Leaderboard grid focused on AI capabilities and strategy – one theme is clear: the race to embed responsible, auditable AI into regulated communications workflows is well and truly underway.
Read MoreMessagepoint Acquires Sefas: Expanding End-to-End CCM Capabilities and Strengthening Its European Presence
Messagepoint has acquired French-based Sefas, a move that adds enterprise composition, print automation, and downstream document processing to its AI-driven content management platform. The deal roughly doubles Messagepoint’s customer base, boosts revenue by a third, and establishes a stronger foothold in France and the UK – marking a significant step in Messagepoint’s evolution into a full end-to-end Customer Communications Management vendor.
Read MoreThe Communication Clarity Crisis: Why Consumers Can’t Understand Your Messages
Most organizations believe their customer communications are improving – and consumers agree. Yet nearly the same number still struggle to understand those communications. This disconnect isn’t cosmetic; it’s driving real customer churn, especially among younger consumers, and undermining trust faster than price or product issues ever could.
Read MoreAspire Leaderboard: Latest CCM – CXM Market Update
2025 marked a pivotal year for customer communications management, driven by AI innovation, cloud transformation, and strategic consolidation. Leading providers enhanced their platforms with AI-powered automation – from Compart’s natural language template generation to CSG’s Agent Builder creating digital workers with 99.4% uptime. The market saw significant expansion, including ENIT’s landmark Nordic insurance deal and Quadient’s acquisition of CDP Communications for accessibility compliance. OpenText unveiled its cloud-native Core Communications platform, while Precisely introduced AI agents for content creation with built-in governance controls. As we enter 2026, the industry is poised for deeper integration of agentic AI, SaaS-first architectures, and enhanced AI governance frameworks.
Read MoreThe AI Hype vs. Reality Gap: Why Most Companies Aren’t Seeing ROI from Customer Communications AI
The CCM-CXM industry saw significant transformation this quarter with notable M&A activity, strategic pivots, and AI integration across the board. From Broadridge’s European expansion through Signal acquisition to Smart Communications’ ownership transition and dual acquisitions, consolidation continues reshaping the market. Meanwhile, vendors like OpenText, Precisely, and Quadient are advancing cloud-native platforms and embedding AI capabilities, while eGlue pivots to digital consultancy and Formpipe refocuses on core document generation. Get the latest on key vendor updates, product launches, and market momentum heading into year-end.
Read MoreThe Metamorphosis is Here: Why 2026 Marks Customer Communications’ Inflection Point
Nearly 700 industry leaders registered for last week’s State of the Industry 2026 briefing, which took place over three powerful sessions spanning Asia Pacific, Europe/UK, and North America. The message was unmistakable: we’re not witnessing gradual evolution anymore – this is rapid transformation happening now.
Read MoreLatest Aspire Leaderboard Updates
The CCM-CXM industry saw significant transformation this quarter with notable M&A activity, strategic pivots, and AI integration across the board. From Broadridge’s European expansion through Signal acquisition to Smart Communications’ ownership transition and dual acquisitions, consolidation continues reshaping the market. Meanwhile, vendors like OpenText, Precisely, and Quadient are advancing cloud-native platforms and embedding AI capabilities, while eGlue pivots to digital consultancy and Formpipe refocuses on core document generation. Get the latest on key vendor updates, product launches, and market momentum heading into year-end.
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