IXM Launch: Revolutionizing Customer Interactions

In the ever-evolving landscape of digital transformation, a new paradigm is emerging that promises to reshape how businesses engage with their customers. Today, Aspire CCS has launched a groundbreaking new grid to track this space we call Interaction Experience Management or IXM. Aspire’s innovative approach to analyzing this segment signals a significant shift in how…

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Aspire Leaderboard: Q1 2024 Market Update

The Aspire Leaderboard, our market-leading CCM-CXM vendor evaluation portal, can help industry professionals keep track of key developments in the space and gain a better understanding of their impact on the wider market. Evaluating vendors in six different market segments, the Aspire Leaderboard provides the most detailed and up-to-date assessment of software vendors and service…

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Aspire Leaderboard – Q4 2023 Update

The Aspire Leaderboard is a trusted source of information and insight into the Customer Communications Management (CCM) and Customer Experience Management (CXM) industries. Our market experts evaluate the offerings of CCM and CXM software vendors and service providers and then score them based on their capabilities, vision, and market presence across a number of dynamic…

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Communisis and the implications for the CCM/CXM Market

On 28th December 2023, it was announced that Communisis’ transactional business had gone into administration, after months of speculation and even national news headlines, the axe fell.  Clearly our thoughts are with all of the hard-working, talented staff who were once my colleagues and I sincerely hope that all of the individuals impacted quickly find new…

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Aspire Leaderboard – Q3 2023 Update

The Aspire Leaderboard is a one-of-a-kind tool designed to help stakeholders in every part of the customer communications ecosystem compare software vendors’ and service providers’ Customer Communications Management (CCM) and Customer Experience Management (CXM) offerings across a grid that evaluates both the strength of their capabilities and the scope of their strategic direction. In this update, I’d like…

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The AI opportunity in CCM-CXM: Part 2 – what to look for in vendors?

In recent posts, I’ve written about Aspire’s ongoing study concerning the opportunities and challenges associated with the use of generative AI in customer communications and experience management. In this blog, I’ll offer an update on our progress and go over a few pointers buyers should consider when evaluating AI offerings. At Aspire, we have spoken at length about…

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Aspire’s latest update on generative AI in CCM-CXM

In some of my previous blogs, I’ve talked about how the Artificial Intelligence/Machine Learning (AI/ML) revolution is taking the Customer Communications Management (CCM) / Customer Experience Management (CXM) industry by storm and how it promises to be one of the most disruptive elements in the market’s history. Aspire is currently conducting an extensive study that…

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Consumer Behaviors & Attitudes Towards Communications

Another challenging year… We all thought that 2023 would be a more stable year now that we are over the 2021 and 2022 pandemic lockdowns but with the continuation of the war in Ukraine and wholesale energy prices still high, it’s been a challenging start to the year for everyone. The Bank of England has hiked interest…

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The Future of Generative AI in Customer Engagement, a new landmark study from Aspire

At Aspire, we’re excited to present our latest research study, “The Future of Generative Artificial Intelligence (AI) in Customer Engagement”. The first phase of this groundbreaking project will provide software vendors and service providers with a deep understanding of the transformative capabilities of generative AI in the creation of customer communications and digital experiences so…

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