Aspire Blog
Document Strategy Forum (DSF) is no more: What its demise reveals about the Future of Customer Communications
The Demise of DSF Last week, we learned that the organizers of Document Strategy Forum (DSF), a long-standing conference dedicated to the Customer Communications Management (CCM) industry, have decided to throw in the towel. While I find this sad news, having always enjoyed the conference, I believe its demise is the inevitable result of an…
Read MoreBuilding Competitive Advantage Through a CCM Center of Excellence
Discover what a Center of Excellence is, the role it can play in accomplishing key business objectives, and the evolution we’re seeing in CoE maturity models.
Read MoreAspire Leaderboard: Q3 2024 Market Update
From our perspective, it’s probably fair to say that the highlight of Q3 was the launch of Aspire’s Interaction Experience Management (IXM) Leaderboard. This new segment reflects a significant shift in traditional customer communications that blends the traditionally separate realms of inbound and outbound interactions into a seamless and holistic customer experience. The grid assesses…
Read MoreIXM Launch: Revolutionizing Customer Interactions
In the ever-evolving landscape of digital transformation, a new paradigm is emerging that promises to reshape how businesses engage with their customers. Today, Aspire CCS has launched a groundbreaking new grid to track this space we call Interaction Experience Management or IXM. Aspire’s innovative approach to analyzing this segment signals a significant shift in how…
Read MoreAspire Leaderboard: Q2 2024 Market Update
As we move into the second half of 2024, the Customer Communications Management (CCM) and Customer Experience Management (CXM) landscape evolution continues to unfold at a rapid pace. Artificial intelligence, cloud-native solutions, and enhanced customer experience capabilities are driving innovation across the industry. In this quarter’s update, we’ll explore the latest developments in the six…
Read MoreAspire Leaderboard: Q1 2024 Market Update
The Aspire Leaderboard, our market-leading CCM-CXM vendor evaluation portal, can help industry professionals keep track of key developments in the space and gain a better understanding of their impact on the wider market. Evaluating vendors in six different market segments, the Aspire Leaderboard provides the most detailed and up-to-date assessment of software vendors and service…
Read MoreThe latest shifts in the CCM landscape & how to maximise the opportunities
As we commence the roll out of the Aspire Sales Enablement (ASE) program with key service providers in North America, Canada, and the UK, I think it is worth reflecting on why this program is needed and why it’s needed now. As we’ve written many times here at Aspire, the Customer Communication Management (CCM) market…
Read MoreAspire Leaderboard – Q4 2023 Update
The Aspire Leaderboard is a trusted source of information and insight into the Customer Communications Management (CCM) and Customer Experience Management (CXM) industries. Our market experts evaluate the offerings of CCM and CXM software vendors and service providers and then score them based on their capabilities, vision, and market presence across a number of dynamic…
Read MoreCommunisis and the implications for the CCM/CXM Market
On 28th December 2023, it was announced that Communisis’ transactional business had gone into administration, after months of speculation and even national news headlines, the axe fell. Clearly our thoughts are with all of the hard-working, talented staff who were once my colleagues and I sincerely hope that all of the individuals impacted quickly find new…
Read MoreAspire Leaderboard – Q3 2023 Update
The Aspire Leaderboard is a one-of-a-kind tool designed to help stakeholders in every part of the customer communications ecosystem compare software vendors’ and service providers’ Customer Communications Management (CCM) and Customer Experience Management (CXM) offerings across a grid that evaluates both the strength of their capabilities and the scope of their strategic direction. In this update, I’d like…
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