Posts by lisac
The latest shifts in the CCM landscape & how to maximise the opportunities
As we commence the roll out of the Aspire Sales Enablement (ASE) program with key service providers in North America, Canada, and the UK, I think it is worth reflecting on why this program is needed and why it’s needed now. As we’ve written many times here at Aspire, the Customer Communication Management (CCM) market…
Read MoreAspire Sales Enablement Program launched for U.S. Service Provider market
Aspire’s Sales Enablement Program has been specifically designed to leverage our in-depth domain experience and independent insights for the Service Provider and Technology Vendor community.
Read MoreGlobal Insurer Embraces Digital Future
A Global Insurer/ Pensions Admin team was looking for expert insight into whether it was in line with the the company’s objective to deliver world class Customer Experience to its customers.
Read MoreCommunisis and the implications for the CCM/CXM Market
On 28th December 2023, it was announced that Communisis’ transactional business had gone into administration, after months of speculation and even national news headlines, the axe fell. Clearly our thoughts are with all of the hard-working, talented staff who were once my colleagues and I sincerely hope that all of the individuals impacted quickly find new…
Read MoreAspire in Focus: Winter 2023 Newsletter
Aspire in Focus: Winter 2023 Newsletter Hi there, Welcome to Aspire’s quarterly newsletter! It’s been a busy few months so there’s lots to catch up on. You may have seen an email from us last week regarding our Aspire Maturity Assessment and the opportunity to sign up for the last remaining slots for this year.…
Read MoreAspire in Focus: Summer 2023 Newsletter
Aspire in Focus: Summer 2023 Newsletter Hi there, It’s been another busy quarter at Aspire, most recently with the appointment of Amanda Beesley to Vice President of Consultancy. We’re thrilled to welcome Amanda on board; a well-known figure in the CCM world, she brings a wealth of knowledge and strategic consultancyexperience in the field of CCM-CXM, and…
Read MoreAspire Leaderboard updated to reflect the evolving CCM-CXM Market
Aspire announces the launch of the updated 2022 Aspire CCM-CXM Leaderboard, the company’s interactive comparison tool that dynamically visualizes the CCM-CXM Software, Solutions, and Service Provider landscape. This update includes includes major changes to the way users can segment the market view.
Read MoreCCM-CXM Service Provider Aspire Leaderboard Goes Live
Today sees the launch of the CCM-CXM Service Provider Aspire Leaderboard. This update to Aspire’s interactive, self-service vendor evaluation tool builds on the success of the CCM Technology Vendor Aspire Leaderboard, with the addition of North American CCM and CXM Service Providers.
Read MoreAspire Appoints George Parapadakis as Research Director
Leading Customer Communications Management (CCM) consulting firm, Aspire Customer Communications Services, has appointed George Parapadakis to the role of Research Director. Based in the UK, Parapadakis will be responsible for leading the development and launch of Aspire’s upcoming CCM-CXM Service Provider Aspire Leaderboard, which will provide independent insight and expert analysis on the CCM and Customer Experience Management (CXM) Service Provider Market. He will also support in the delivery of Aspire’s global research offering, alongside the company’s senior analyst team.
Read MoreAspire announces upcoming launch of CCM-CXM Service Provider Aspire Leaderboard
Leading Customer Communications Management (CCM) consulting firm, Aspire Customer Communications Services, has announced today the upcoming launch of a new Aspire Leaderboard, and is inviting providers of CCM and CXM software, solutions and/or services to register their interest to be included.
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