Posts by lisac
Aspire in Focus: Fall 2024 Newsletter
Aspire in Focus: Fall 2024 Newsletter Hi there, Welcome to our Fall newsletter, bringing you a roundup of the latest industry news, insight and events from the team at Aspire CCS. Don’t miss the latest blog from our CEO & Founder, Kaspar Roos; he provides an essential overview on the latest update to the Aspire Leaderboard,…
Read MoreIXM Launch: Revolutionizing Customer Interactions
In the ever-evolving landscape of digital transformation, a new paradigm is emerging that promises to reshape how businesses engage with their customers. Today, Aspire CCS has launched a groundbreaking new grid to track this space we call Interaction Experience Management or IXM. Aspire’s innovative approach to analyzing this segment signals a significant shift in how…
Read MoreAspire in Focus: Summer 2024 Newsletter
Aspire in Focus: Summer 2024 Newsletter Hi there, In April this year, we surveyed nearly 4,000 consumers in a dozen countries across North America, Latin America, Europe, and Australia for our latest consumer research. If you’re interested in gaining an up-to-date perspective on consumer channel preferences as well as demand for digital delivery and other emerging…
Read MoreAspire Leaderboard: Q2 2024 Market Update
As we move into the second half of 2024, the Customer Communications Management (CCM) and Customer Experience Management (CXM) landscape evolution continues to unfold at a rapid pace. Artificial intelligence, cloud-native solutions, and enhanced customer experience capabilities are driving innovation across the industry. In this quarter’s update, we’ll explore the latest developments in the six…
Read MoreAspire Leaderboard: Q1 2024 Market Update
The Aspire Leaderboard, our market-leading CCM-CXM vendor evaluation portal, can help industry professionals keep track of key developments in the space and gain a better understanding of their impact on the wider market. Evaluating vendors in six different market segments, the Aspire Leaderboard provides the most detailed and up-to-date assessment of software vendors and service…
Read MoreAspire in Focus: Spring 2024 Newsletter
Aspire in Focus: Spring 2024 Newsletter Hi there, Welcome to Aspire’s Spring newsletter! It’s been a busy few months so there’s lots to catch up on. Martin Pack tells you everything you need to know about the Aspire Maturity Assessment – Online, which has just gone live. Find out how this new self-assessment tool for enterprises works…
Read MoreUS Health Insurer seeks expertise to compare vendor market
A large US Healthcare Insurer was reviewing its existing Customer Communications Management (CCM) technology stack. This American Fortune Global 500 and Fortune 500 Company needed to access a trusted, independent and expert view of the vendor market in order to ensure it was using the right technology for the business and its updated Target Operating Model.
Read MoreThe latest shifts in the CCM landscape & how to maximise the opportunities
As we commence the roll out of the Aspire Sales Enablement (ASE) program with key service providers in North America, Canada, and the UK, I think it is worth reflecting on why this program is needed and why it’s needed now. As we’ve written many times here at Aspire, the Customer Communication Management (CCM) market…
Read MoreAspire Sales Enablement Program launched for U.S. Service Provider market
Aspire’s Sales Enablement Program has been specifically designed to leverage our in-depth domain experience and independent insights for the Service Provider and Technology Vendor community.
Read MoreGlobal Insurer Embraces Digital Future
A Global Insurer/ Pensions Admin team was looking for expert insight into whether it was in line with the the company’s objective to deliver world class Customer Experience to its customers.
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